FAQs
FAQs for our Cellubi Cellular M2M Service
Q I am not quite sure exactly how much data allowance I need per month and am concerned that I may receive excessive overage bills
A We can provide you with a demo SIM card and monitor your usages stats. At the end of the trial period will have the information that will enable us to provide you with the correct data package
Q I am worried that when roaming abroad I may end up incurring a large unexpected bill
A We can put a data cap on your account, for example if you normally use 1Mbyte per month we could cap your device at 2Mbyte. When the device reaches the Cap we can suspend service and inform you via email.
Q I need to deploy devices across several different countries, but ideally want a flat rate fee per country, also some areas of deployment wont have cellular coverage
A We have the ability to offer a flat rate globally for cellular data services and can offer satellite backhaul, also at a global flat rate for areas where there is no cellular coverage.
Q I sell into a market where my customers may only need our services for short periods of time, so I am reluctant to sign up for long term contracts as I have no guarantee that I can back this off to my clients.
A Our contract terms are very flexible, ranging from 1 month to 5 years
Q What about if I go over my monthly allowance. If I do I don't want to be billed for a complete new bundle or a whole Mbyte
A Our billing systems ensure that you only get billed for what you use, we can for example bill as low as 1Kbyte chunks for overage.
Q I want a complete private network for all my devices, which are deployed globally. The major issue that some of my devices are not GSM and are CDMA based
A We have the ability offer CDMA services and the ability off a complete single private network, irrespective of the types of cellular carrier.
Q Ideally I would like data from my devices sent to multiple locations, but don't want to pay the excess data costs that this service will attract.
A Via our multiburst platform, we can send the data to our secure servers, where they can be delivered to multiple locations, via a range of transport mechanisms, such as email, FTP, SQL, SMS
Q What if my SIM card gets stolen
A Inform us immediately and we will put an instant bar on it
Q I like to use a specific carrier for ease of management, but my carrier of choice has some blackspots in coverage
A Our Cellubi services provides data services from multiple carriers, so we can offer you comprehensive coverage. Where there are areas with no cellular coverage, we have ubiquitous satellite data coverage.
